If you’ve ever wondered how we seamlessly bridge the gap between our talented offshore staff and our valued Australian clients, we’re shining a light on one of the pivotal roles that keep things running smoothly: the Senior Business Analyst.

The Glue That Holds It All Together

Our Senior Business Analysts (SBA) are master translators and mediators. They ensure that everyone is on the same page, no matter where they are in the world. We could gush all day about how great our SBAs are, but here’s a closer look at what they do: -

Setting the Stage for Success

We don’t just provide offshore staff and leave you to figure things out. Our approach is hands-on and tailored to your needs, with our SBAs playing a key role. Our SBAs are busy at the start of a client’s engagement, responsible for: -

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• ‍Analysing and Drafting Manuals: The first step for an SBA is to get to know your business inside and out. They analyse your tasks and draft a comprehensive manual for the offshore staff to follow. This manual, which remains your property, is the blueprint for how your tasks will be handled by offshore staff, ensuring repeatability and quality assurance. ‍

• Defining Processes: In consultation with you, our SBA defines how tasks will be triggered, performed, and monitored. They ensure that every step is clearly outlined, leaving no room for confusion.

• Determining Staffing Requirements: Based on their analysis, SBAs provide advice as to how many offshore staff members are required to meet your needs efficiently and effectively.

Training and Supervision

Once we’ve assigned offshore staff to your firm, ourSBAs take charge of: -

• ‍Training: SBAs train the offshore staff in conjunction with you, ensuring they understand the tasks and the standards expected. This initial training is crucial for setting the foundation for quality work.

• Monitoring and Supervision: SBAs continuously monitor and supervise the offshore staff. They make sure that everything runs smoothly and that the standards remain high. If there are any issues, they address them promptly.

Ongoing Support

The relationship doesn’t end once everything is setup. SBAs provide ongoing support to ensure your offshore operations remains successful, by keeping a close eye on the performance of the offshore staff, ensuring that the quality of work remains high. This ongoing monitory is key to maintaining standards and adapting to your firm’s changing needs.

The Legal Tech Company Difference

Our Senior Business Analysts at Legal Tech Company play a crucial role in ensuring that your offshore venture is a success. They ensure personalised support, detailed process documentation, hands-on training, proactive optimisation using the latest technology, and continuous support. This dedicated approach sets us apart, delivering tailored solutions that truly meet your business needs.

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If you're interested in learning more about Legal Tech Company’s offshore staffing services, we’d love to chat!