When this leading Personal Injury law firm sought to enhance its operational efficiency, and improve its bottom line, they partnered with The Legal Tech Company and The BPO Company. The results have been transformative.
Statutory Refund Process:
Our team completely streamlined the process of obtain statutory refund advice. Now, Australian-based staff no longer need to participate in the frustrating process of obtaining Medicare or Centrelink refund advice, freeing up valuable time for other important work.
Mailroom Tasks:
Handling incoming mail was another area where we made a significant impact. Our offshore staff, utilising inDox, a program created by The Legal Tech Company, now manage all mailroom tasks efficiently, ensuring that Australian staff receive snail mail as fast as possible.
Requesting Client Records:
Gathering medical and rehabilitation records used to be a time-consuming process for this firm. With our offshore staff handling these requests, and regularly following up medical practices, the law firm now experiences fewer delays and better matter preparation, improving client outcomes and fee integrity.
Supplier Invoicing:
Payment processing has become more streamlined, too. Offshore staff enter third-party invoices into the system, allowing Australian-based staff to simply process the payments, thus speeding up the entire invoicing cycle. No need for a rugby team worth of bookkeepers.
Drafting Administrative Interactions:
Our offshore team drafts all administrative interactions with insurers, including disclosure of client records and reimbursement requests. All Australian staff need to do is review the correspondence and press send. This ensures that the communications are timely and consistent, enhancing the firm's overall administrative efficiency.
To ensure repeatability and high standards, The BPO Company drafted detailed manuals for all these tasks. These manuals guide our offshore staff in completing each task accurately and efficiently, and remain the property of the client.
Through their collaboration with this personal injury law firm, The Legal Tech Company and The BPO Company have significantly boosted its operational efficiency, cutting over $2,000,000 in administrative costs and allowing them to focus more on providing top-notch legal services to their clients
