A busy conveyancing firm in Queensland sought to improve its efficiency and client service. By partnering with The Legal Tech Company and The BPO Company, they achieved remarkable results:
Opening New Matters:
We streamlined the process of opening new matters, ensuring that each new case is set up quickly and accurately. This improvement has significantly reduced delays and improved client onboarding. Time is of the essence!
Sending Introductory/Initial Documents:
Our offshore team took over the task of sending introductory and initial documents to new clients. This ensured timely communication and allowed the firm to maintain a professional and organised client onboarding process.
Data Entry of Important Dates:
Keeping track of critical dates is essential in conveyancing. Our team handled the data entry of these important dates, reducing the risk of missed deadlines and ensuring smooth transaction processes.
Marketing Research:
To help the firm stay competitive, our offshore staff conducted thorough marketing research. This provided valuable insights and allowed the firm to make informed decisions about their marketing strategies.
To ensure repeatability and high standards, The BPO Company drafted detailed manuals for all these tasks. These manuals provide clear instructions, ensuring that our offshore staff complete each task with accuracy and consistency
By working with The Legal Tech Company and The BPO Company, the Queensland conveyancing firm has greatly enhanced its operational efficiency, allowing their team to focus on delivering exceptional service to their clients.
