A busy Family Law firm in Queensland sought to optimise its administrative processes to free up the principal solicitor's time for revenue-generating activities. By partnering with The BPO Company, they achieved significant improvements:
Email Inbox Management:
Our offshore team took over the principal solicitor's email inbox management. By efficiently filtering and prioritising emails, we enabled the solicitor to concentrate more on client matters and revenue-generating tasks.
Ad Hoc/Overflow Administrative Support:
We provided reliable ad hoc and overflow administrative support, seamlessly collaborating with the Australian-based administrative staff. This ensured that all tasks were handled promptly and efficiently, even during busy periods.
To ensure consistency and high standards, The BPO Company drafted comprehensive manuals for all these tasks. These manuals provide clear instructions, guaranteeing that our offshore staff perform each task with accuracy and consistency.
By working with The BPO Company, the Queensland family law firm has significantly improved its operational efficiency, allowing their principal solicitor to dedicate more time to delivering outstanding legal services and increasing the firm's revenue.
