A Queensland company specialising in providing medico-legal reports needed to enhance its efficiency in supporting litigation claims. By partnering with The Legal Tech Company and The BPO Company, they achieved outstanding improvements:
Medical Brief Compilation and Processing:
Our offshore staff took over the compilation and processing of medical briefs, ensuring they are meticulously prepared for review by the contracted experts. This ensures that experts are kept happy, and improves the accuracy and timeliness of the reports.
Client Management:
Managing client interactions, such as chasing lawyers for briefs and sending appointment reminders, was another area where we provided support. Our team handled these tasks efficiently, ensuring timely communication and improved client satisfaction.
To ensure repeatability and high standards,The BPO Company drafted comprehensive manuals for all these tasks. These manuals provide clear and detailed instructions, ensuring our offshore staff complete each task with precision and consistency.
By collaborating with The Legal Tech Company and The BPO Company, the Queensland medico-legal company has greatly enhanced its operational efficiency, allowing their team to focus more on delivering exceptional and timely service to their clients, whilst improving their bottom line.
