We’re excited to introduce the latest feature in Plug, Workflows. We understand that efficiency is key for law firms, and Plug continues to evolve to meet those needs.

Workflows: Automate Delegation, Maximise Efficiency

Tired of manually recreating the same tasks over and over again? With our brand-new Workflows feature, you can automate routine processes and create pre-determined task lists with just a few clicks. Whether you’re preparing client documents, drafting claim forms, or onboarding new staff, Workflows lets you build and trigger templates that automatically generate the tasks you need - no more repetition or wasted time.

As they say, “Insanity is doing the same thing over and over and expecting different results.” Save your sanity (and your time!) by letting Plug do the heavy lifting, so you can focus on fee-earning work and business development, driving your firm’s success.

Why is This Important?

Workflows empower your team to delegate smarter, not harder. By automating recurring tasks, you’re not only saving time but also ensuring consistency and accuracy in your processes. Plus, with built-in oversight, you’ll know that the right tasks are getting done at the right time - every time.

Who’s it for?

Legal Tech Company was founded by lawyers, for lawyers, so we know the pain points of managing complex legal operations. Workflows is ideal for law firms dealing with high volumes of routine work and those managing offshore teams, helping streamline processes and create smoother collaboration between onshore and offshore staff.

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What’s it going to cost me?

Just like the other features in Plug, Workflows is free for now! When we transition to a paid model, clients using Legal Tech Company’s offshore staffing services will continue to enjoy Plug for free.

Can I give it a go?

Yes, you can! Try Plug today and experience the difference it can make in your practice. Create automated workflows that save time, ensure accuracy, and boost your team’s productivity.

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In many legal proceedings, medico-legal evidence plays a crucial role in shaping the outcome of a matter. Law firms rely heavily on the expertise of medico-legal providers to deliver accurate and timely reports, often based on complex medical assessments. However, the administrative workload – ranging from handling bookings, client communication, to drafting reports – can be overwhelming for these providers, distracting them from growing their businesses.

A Queensland-based medico-legal company found themselves facing these very challenges. To streamline their processes and enhance their efficiency, they partnered with The Legal Tech Company. The result? Dramatic improvements in operational efficiency and client satisfaction.

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Medical Brief Compilation and Processing:

Our offshore staff took over the critical task of compiling and processing medical briefs. These briefs are prepared meticulously and promptly, ensuring that the contracted experts receive them on time and in the correct format. This not only keeps the experts content but also leads to more accurate and timely medico-legal reports.

Client Management:

 Managing the relationship between law firms and medico-legal providers involves numerous touch points – from chasing down necessary documents to sending appointment reminders. Our offshore team provided seamless support in this area, taking ownership of these administrative tasks. By ensuring timely and professional communication with solicitors and clients alike, we contributed to an enhanced client experience and improved satisfaction rates across the board.

Quality Assurance:

Quality control is vital in the medico-legal field, as even the smallest oversight can have significant legal repercussions. While the experts are responsible for the content, The Legal Tech Company’s offshore staff played an essential role in assisting with quality assurance processes. By maintaining attention to detail and following established protocols, they supported the consistent delivery of high-quality reports.

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To ensure the seamless transition of these tasks and maintain high standards, The Legal Tech Company drafted comprehensive procedure manuals tailored to the provider’s unique needs. These manuals offer clear, detailed instructions, enabling our offshore staff to execute tasks consistently and with precision. This level of documentation ensures that quality is upheld, and processes remain smooth, even as the offshore team grows.

By collaborating with The Legal Tech Company, the Queensland medico-legal provider has vastly improved their operational efficiency. With key administrative tasks offloaded to our expert offshore staff, their in-house team can now focus on growing the business. The result? Increased client satisfaction, improved expert relationships, and a stronger bottom line.

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A lawyer’s career journey begins with years of rigorous education and training. All too often, once these highly skilled professionals enter the profession, they find themselves bogged down with administrative tasks that don’t fully utilise their expertise. At Legal TechCompany, we believe that lawyers should be doing what they do best – practising law, not filling forms.

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The Disconnect: Education vs. Reality

From mastering the intricacies of the law to honing critical thinking and analytical skills, becoming a lawyer is a significant investment of time, effort, and debt. Lawyers are trained to think critically, analyse complex situations, provide strategic advice, and advocate for their clients. However, when they enter the industry, the reality can be quite different. Instead of engaging in intellectually stimulating and impactful work, many lawyers find themselves spending a significant portion of their time on administrative tasks.

These tasks, though necessary, are not where lawyers add the most value. Sitting on hold to third parties like Medicare, filling out forms, and performing data entry can take up a large part of a lawyer’s day.This not only leads to frustration but also represents a missed opportunity for firms to leverage their lawyers’ full potential, both intellectually and financially.

The Solution: Leveraging Offshore Staff

This is where Legal Tech Company comes in. We provide offshore staffing solutions that free up lawyers’ time to focus on more impactful and rewarding work. Our highly skilled offshore staff can handle the administrative and routine tasks that consume so much of a lawyer’s time, allowing them to focus on the strategic, high-value activities that truly require their expertise.

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More Time for Impactful Work

By offloading administrative tasks to our offshore team, lawyers can spend more time on activities that generate fees and add value to their clients.

Lawyers can devote more time to researching, drafting complex advices, and preparing for court appearances. This not only improves the quality of their work but also enhances client satisfaction. 

Building and maintaining strong client relationships is essential for any law firm’s success. With more time available, lawyers can engage more deeply with their clients, understanding their needs and providing tailored legal advice.

Growing a law firm requires strategic thinking and planning. Lawyers can use the freed-up time to develop new business opportunities, network with potential clients, and contribute to the firm’s growth strategy.

The Reward of Doing What They Love

Lawyers are trained to be critical thinkers, strategic advisors, and advocates – not form fillers. They chose this career to make a difference, to solve complex legal issues, and to advocate for their clients. By partnering with Legal TechCompany, law firms can ensure that their lawyers spend their time doing what they love and what they are best at. This not only leads to higher job satisfaction but also drives better outcomes for clients and the firm as a whole.

If you're interested in learning more about Legal Tech Company’s offshore staffing services, we’d love to chat!

If you’ve ever wondered how we seamlessly bridge the gap between our talented offshore staff and our valued Australian clients, we’re shining a light on one of the pivotal roles that keep things running smoothly: the Senior Business Analyst.

The Glue That Holds It All Together

Our Senior Business Analysts (SBA) are master translators and mediators. They ensure that everyone is on the same page, no matter where they are in the world. We could gush all day about how great our SBAs are, but here’s a closer look at what they do: -

Setting the Stage for Success

We don’t just provide offshore staff and leave you to figure things out. Our approach is hands-on and tailored to your needs, with our SBAs playing a key role. Our SBAs are busy at the start of a client’s engagement, responsible for: -

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• ‍Analysing and Drafting Manuals: The first step for an SBA is to get to know your business inside and out. They analyse your tasks and draft a comprehensive manual for the offshore staff to follow. This manual, which remains your property, is the blueprint for how your tasks will be handled by offshore staff, ensuring repeatability and quality assurance. ‍

• Defining Processes: In consultation with you, our SBA defines how tasks will be triggered, performed, and monitored. They ensure that every step is clearly outlined, leaving no room for confusion.

• Determining Staffing Requirements: Based on their analysis, SBAs provide advice as to how many offshore staff members are required to meet your needs efficiently and effectively.

Training and Supervision

Once we’ve assigned offshore staff to your firm, ourSBAs take charge of: -

• ‍Training: SBAs train the offshore staff in conjunction with you, ensuring they understand the tasks and the standards expected. This initial training is crucial for setting the foundation for quality work.

• Monitoring and Supervision: SBAs continuously monitor and supervise the offshore staff. They make sure that everything runs smoothly and that the standards remain high. If there are any issues, they address them promptly.

Ongoing Support

The relationship doesn’t end once everything is setup. SBAs provide ongoing support to ensure your offshore operations remains successful, by keeping a close eye on the performance of the offshore staff, ensuring that the quality of work remains high. This ongoing monitory is key to maintaining standards and adapting to your firm’s changing needs.

The Legal Tech Company Difference

Our Senior Business Analysts at Legal Tech Company play a crucial role in ensuring that your offshore venture is a success. They ensure personalised support, detailed process documentation, hands-on training, proactive optimisation using the latest technology, and continuous support. This dedicated approach sets us apart, delivering tailored solutions that truly meet your business needs.

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If you're interested in learning more about Legal Tech Company’s offshore staffing services, we’d love to chat!

A busy conveyancing firm in Queensland aimed to improve its efficiency and client service. By partnering with The Legal Tech Company, and its sister The BPO Company, they achieved remarkable results that transformed their operations.
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Streamlining New Matter Openings

We revamped the process of opening new matters, ensuring each matter is set up quickly and accurately. This has reduced delays and enhanced client onboarding, reinforcing the importance of timely action in conveyancing.
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Efficient Management of Introductory Documents

Our offshore team took over the task of sending introductory and initial documents to new clients. This change ensured timely communication and allowed the firm to maintain a professional and organised client onboarding process, creating a strong first impression.
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Accurate Data Entry of Important Dates

Tracking critical dates is essential in conveyancing. Our team managed the data entry of these important dates, reducing the risk of missed deadlines and ensuring smooth transaction processes. This meticulous attention to detail helped prevent costly errors.
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Conducting Comprehensive Marketing Research

To help the firm stay competitive, our offshore staff conducted thorough marketing research. This provided valuable insights and enabled the firm to make informed decisions about their marketing strategies, enhancing their ability to attract and retain clients.
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Ensuring High Standards with Detailed Manuals

To guarantee repeatability and high standards, The BPO Company drafted detailed manuals for all these tasks. These manuals offer clear instructions, ensuring that our offshore staff complete each task with accuracy and consistency, maintaining the firm's reputation for reliability.
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Achieving Operational Excellence

By working with The Legal Tech Company and The BPO Company, the Queensland conveyancing firm has greatly enhanced its operational efficiency. This partnership has allowed their team to focus on delivering exceptional service to their clients, demonstrating how strategic outsourcing can lead to significant business improvements.

Let's have a chat about how we can improve your conveyancing firm's bottom line. Book in a 15 Minute Discovery Call with us today.

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In the quest to enhance operational efficiency and improve their bottom line, a leading personal injury law firm sought the expertise of The Legal Tech Company and its sister company, The BPO Company. The collaboration has proven to be transformative, leading to significant improvements across various operational areas. Not only are staff happier, with less of their time spent attending to the minutiae of running a personal injury matter, but the firm has cut over $2,000,000 in administrative costs.

Streamlining the Statutory Refund Process

One of the major pain points for the firm was the cumbersome process of obtaining statutory refund advice from Medicare orCentrelink. By partnering with The Legal Tech Company and The BPO Company, the firm was able to completely overhaul this process. The offshore team took over these tasks, freeing up Australian-based staff to focus on more critical work.This not only improved efficiency but also reduced frustration among the staff; lawyers don’t spend years at law school to sit on hold with Medicare.

Efficient Mailroom Management

Handling incoming mail was another area ripe for improvement. The BPO Company's offshore staff, equipped with inDox, a programme developed by The Legal Tech Company, took charge of all mailroom tasks. This ensured that all incoming mail was managed efficiently and delivered to the Australian staff as quickly as possible. The result was a more streamlined mail handling process that enhanced overall productivity.

Speeding Up Client Records Requests

Gathering medical and rehabilitation records is often a time-consuming process for personal injury law firms. The BPO Company's offshore staff took on this task, diligently following up with medical practices to obtain the necessary records. This change led to fewer delays, better matter preparation, and ultimately, improved client outcomes and fee integrity.

Simplifying Supplier Invoicing

The invoicing process was another area that saw significant improvement. Offshore staff were tasked with entering third-party invoices into the system, leaving the Australian-based staff to handle the final payment processing. This streamlined the entire invoicing cycle and eliminated the need for a large bookkeeping team, speeding up payment processing and reducing administrative burdens.

Drafting Administrative Interactions

Administrative interactions with insurers, such as disclosing client records and reimbursement requests, were also handled by the offshore team. They drafted all correspondence, which only needed final review and approval from the Australian staff. This ensured timely and consistent communications, greatly enhancing the firm's administrative efficiency.

Comprehensive Training and Documentation

To ensure high standards and repeatability, TheBPO Company developed detailed manuals for all these tasks. These guides are property of the client and ensure that the offshore staff complete each taskaccurately and efficiently.

This client success story highlights how leveraging tech solutions and offshore staffing can transform law firm operations, leading to significant cost savings and improved service delivery.By outsourcing administrative tasks, law firms can dedicate more resources to their core legal functions, ultimately enhancing their ability to serve their clients effectively.

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Hiring offshore staff doesn't automatically guarantee success for your practice. To fully realise the benefits, it’s essential to implement a number of practices organisation-wide.

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1. Demonstrate Strong Leadership

Overcoming organisational pushback requires strong leadership. Show your staff how offshore team members can alleviate their pain points, allowing them to focus on fulfilling, intellectually stimulating work. After all, they didn’t study for years to fill out forms or sit on hold chasing up records.

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2. Embrace Technology

Law firms can use offshore staffing as a springboard for organisational change. Too often, practices get stuck in a negative feedback loop of “but this is how we’ve always done it”. Your competitors are leveraging technology to do “it” better. Better tech means better outcomes for your offshore team.

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3. Use a Comprehensive Platform for Attendance Management

Visibility into your team’s attendance is crucial for effective staff management; this isn’t about trust, but rather about ensuring that your practice’s resources are being properly deployed. Plug, our proprietary staff management platform, gives you this visibility on your staff’s schedule, even when you’re not physically with them. Best bit? Plug comes free of charge for all clients that utilise staff provided by The Legal TechCompany through its sister company, The BPO Company.

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4. Outlook Isn’t a Task Management Platform

Seamless integration of offshore staff into your onshore operations requires effective task management. Relying on email for task management can lead to miscommunication, inefficiency, and poor outcomes. Guess what? Plug offers a comprehensive solution for managing tasks as well.

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5. Knowledge Is (Your Firm’s) Wealth

When was the last time your Knowledge Database was reviewed? Quality control and repeatability hinge on well-documented processes. We alleviate this burden from law firms by having Senior Business Analysts document processes and draft manuals in consultation with you. These manuals remain your property and are stored securely in Plug.

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6. Hire the Right Staff

Finding the best talent is a challenge for law firms, no matter the location. We prioritise identifying the brightest minds to set you up for success. Our rigorous hiring process ensures that your firm has a skilled and reliable team ready to meet your specific needs.

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7. Integrate Staff into Your Onshore Operations

Making offshore staff feel part of the team is essential. Personal interactions, such as travelling to meet your offshore team, can foster a sense of inclusion. We have some great restaurant recommendations for restaurants in Manila.

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8. Communicate Regularly and Effectively

True success comes when it feels like your geographically separate team members are in the office with you. Regular and effective communication is the backbone of successful offshore staffing for law firms.Keeping open lines of communication ensures that everyone is invested in your firm’s success.

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9. Choose the Right Provider

The Legal Tech Company is dedicated to resolving the age-old pain points faced by law firms. As a lawyer-owned and operated company, we understand the intricacies of how law firms work. Choose a provider who has been at the coalface and deeply understands your needs.

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10. Delay is Deadly

There's not a better time to take steps to establish an offshore presence for your law firm. Let's get the ball rolling. Book in a 15 Minute Discovery Call with Legal Tech Company today.

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