Plug Feature Announcement: Workflows
We’re excited to introduce the latest feature in Plug, Workflows. We understand that efficiency is key for law firms, and Plug continues to evolve to meet those needs.
Workflows: Automate Delegation, Maximise Efficiency
Tired of manually recreating the same tasks over and over again? With our brand-new Workflows feature, you can automate routine processes and create pre-determined task lists with just a few clicks. Whether you’re preparing client documents, drafting claim forms, or onboarding new staff, Workflows lets you build and trigger templates that automatically generate the tasks you need - no more repetition or wasted time.
As they say, “Insanity is doing the same thing over and over and expecting different results.” Save your sanity (and your time!) by letting Plug do the heavy lifting, so you can focus on fee-earning work and business development, driving your firm’s success.
Why is This Important?
Workflows empower your team to delegate smarter, not harder. By automating recurring tasks, you’re not only saving time but also ensuring consistency and accuracy in your processes. Plus, with built-in oversight, you’ll know that the right tasks are getting done at the right time - every time.
Who’s it for?
Legal Tech Company was founded by lawyers, for lawyers, so we know the pain points of managing complex legal operations. Workflows is ideal for law firms dealing with high volumes of routine work and those managing offshore teams, helping streamline processes and create smoother collaboration between onshore and offshore staff.
What’s it going to cost me?
Just like the other features in Plug, Workflows is free for now! When we transition to a paid model, clients using Legal Tech Company’s offshore staffing services will continue to enjoy Plug for free.
Can I give it a go?
Yes, you can! Try Plug today and experience the difference it can make in your practice. Create automated workflows that save time, ensure accuracy, and boost your team’s productivity.
Success Story: Enhancing Operational Efficiency for a Medico-Legal Provider
In many legal proceedings, medico-legal evidence plays a crucial role in shaping the outcome of a matter. Law firms rely heavily on the expertise of medico-legal providers to deliver accurate and timely reports, often based on complex medical assessments. However, the administrative workload – ranging from handling bookings, client communication, to drafting reports – can be overwhelming for these providers, distracting them from growing their businesses.
A Queensland-based medico-legal company found themselves facing these very challenges. To streamline their processes and enhance their efficiency, they partnered with The Legal Tech Company. The result? Dramatic improvements in operational efficiency and client satisfaction.
Medical Brief Compilation and Processing:
Our offshore staff took over the critical task of compiling and processing medical briefs. These briefs are prepared meticulously and promptly, ensuring that the contracted experts receive them on time and in the correct format. This not only keeps the experts content but also leads to more accurate and timely medico-legal reports.
Client Management:
Managing the relationship between law firms and medico-legal providers involves numerous touch points – from chasing down necessary documents to sending appointment reminders. Our offshore team provided seamless support in this area, taking ownership of these administrative tasks. By ensuring timely and professional communication with solicitors and clients alike, we contributed to an enhanced client experience and improved satisfaction rates across the board.
Quality Assurance:
Quality control is vital in the medico-legal field, as even the smallest oversight can have significant legal repercussions. While the experts are responsible for the content, The Legal Tech Company’s offshore staff played an essential role in assisting with quality assurance processes. By maintaining attention to detail and following established protocols, they supported the consistent delivery of high-quality reports.
To ensure the seamless transition of these tasks and maintain high standards, The Legal Tech Company drafted comprehensive procedure manuals tailored to the provider’s unique needs. These manuals offer clear, detailed instructions, enabling our offshore staff to execute tasks consistently and with precision. This level of documentation ensures that quality is upheld, and processes remain smooth, even as the offshore team grows.
By collaborating with The Legal Tech Company, the Queensland medico-legal provider has vastly improved their operational efficiency. With key administrative tasks offloaded to our expert offshore staff, their in-house team can now focus on growing the business. The result? Increased client satisfaction, improved expert relationships, and a stronger bottom line.
Understanding the Role of a Senior Business Analyst
If you’ve ever wondered how we seamlessly bridge the gap between our talented offshore staff and our valued Australian clients, we’re shining a light on one of the pivotal roles that keep things running smoothly: the Senior Business Analyst.
The Glue That Holds It All Together
Our Senior Business Analysts (SBA) are master translators and mediators. They ensure that everyone is on the same page, no matter where they are in the world. We could gush all day about how great our SBAs are, but here’s a closer look at what they do: -
Setting the Stage for Success
We don’t just provide offshore staff and leave you to figure things out. Our approach is hands-on and tailored to your needs, with our SBAs playing a key role. Our SBAs are busy at the start of a client’s engagement, responsible for: -
- Analysing and Drafting Manuals: The first step for an SBA is to get to know your business inside and out. They analyse your tasks and draft a comprehensive manual for the offshore staff to follow. This manual, which remains your property, is the blueprint for how your tasks will be handled by offshore staff, ensuring repeatability and quality assurance.
- Defining Processes: In consultation with you, our SBA defines how tasks will be triggered, performed, and monitored. They ensure that every step is clearly outlined, leaving no room for confusion.
- Determining Staffing Requirements: Based on their analysis, SBAs provide advice as to how many offshore staff members are required to meet your needs efficiently and effectively.
Training and Supervision
Once we’ve assigned offshore staff to your firm, ourSBAs take charge of: -
- Training: SBAs train the offshore staff in conjunction with you, ensuring they understand the tasks and the standards expected. This initial training is crucial for setting the foundation for quality work.
- Monitoring and Supervision: SBAs continuously monitor and supervise the offshore staff. They make sure that everything runs smoothly and that the standards remain high. If there are any issues, they address them promptly.
Ongoing Support
The relationship doesn’t end once everything is setup. SBAs provide ongoing support to ensure your offshore operations remains successful, by keeping a close eye on the performance of the offshore staff, ensuring that the quality of work remains high. This ongoing monitory is key to maintaining standards and adapting to your firm’s changing needs.
The Legal Tech Company Difference
Our Senior Business Analysts at Legal Tech Company play a crucial role in ensuring that your offshore venture is a success. They ensure personalised support, detailed process documentation, hands-on training, proactive optimisation using the latest technology, and continuous support. This dedicated approach sets us apart, delivering tailored solutions that truly meet your business needs.
If you're interested in learning more about Legal Tech Company’s offshore staffing services, we’d love to chat!