In the quest to enhance operational efficiency and improve their bottom line, a leading personal injury law firm sought the expertise of The Legal Tech Company and its sister company, The BPO Company. The collaboration has proven to be transformative, leading to significant improvements across various operational areas. Not only are staff happier, with less of their time spent attending to the minutiae of running a personal injury matter, but the firm has cut over $2,000,000 in administrative costs.

Streamlining the Statutory Refund Process

One of the major pain points for the firm was the cumbersome process of obtaining statutory refund advice from Medicare orCentrelink. By partnering with The Legal Tech Company and The BPO Company, the firm was able to completely overhaul this process. The offshore team took over these tasks, freeing up Australian-based staff to focus on more critical work.This not only improved efficiency but also reduced frustration among the staff; lawyers don’t spend years at law school to sit on hold with Medicare.

Efficient Mailroom Management

Handling incoming mail was another area ripe for improvement. The BPO Company's offshore staff, equipped with inDox, a programme developed by The Legal Tech Company, took charge of all mailroom tasks. This ensured that all incoming mail was managed efficiently and delivered to the Australian staff as quickly as possible. The result was a more streamlined mail handling process that enhanced overall productivity.

Speeding Up Client Records Requests

Gathering medical and rehabilitation records is often a time-consuming process for personal injury law firms. The BPO Company's offshore staff took on this task, diligently following up with medical practices to obtain the necessary records. This change led to fewer delays, better matter preparation, and ultimately, improved client outcomes and fee integrity.

Simplifying Supplier Invoicing

The invoicing process was another area that saw significant improvement. Offshore staff were tasked with entering third-party invoices into the system, leaving the Australian-based staff to handle the final payment processing. This streamlined the entire invoicing cycle and eliminated the need for a large bookkeeping team, speeding up payment processing and reducing administrative burdens.

Drafting Administrative Interactions

Administrative interactions with insurers, such as disclosing client records and reimbursement requests, were also handled by the offshore team. They drafted all correspondence, which only needed final review and approval from the Australian staff. This ensured timely and consistent communications, greatly enhancing the firm's administrative efficiency.

Comprehensive Training and Documentation

To ensure high standards and repeatability, TheBPO Company developed detailed manuals for all these tasks. These guides are property of the client and ensure that the offshore staff complete each taskaccurately and efficiently.

This client success story highlights how leveraging tech solutions and offshore staffing can transform law firm operations, leading to significant cost savings and improved service delivery.By outsourcing administrative tasks, law firms can dedicate more resources to their core legal functions, ultimately enhancing their ability to serve their clients effectively.

‍

Hiring offshore staff doesn't automatically guarantee success for your practice. To fully realise the benefits, it’s essential to implement a number of practices organisation-wide.

‍

1. Demonstrate Strong Leadership

Overcoming organisational pushback requires strong leadership. Show your staff how offshore team members can alleviate their pain points, allowing them to focus on fulfilling, intellectually stimulating work. After all, they didn’t study for years to fill out forms or sit on hold chasing up records.

‍

2. Embrace Technology

Law firms can use offshore staffing as a springboard for organisational change. Too often, practices get stuck in a negative feedback loop of “but this is how we’ve always done it”. Your competitors are leveraging technology to do “it” better. Better tech means better outcomes for your offshore team.

‍

3. Use a Comprehensive Platform for Attendance Management

Visibility into your team’s attendance is crucial for effective staff management; this isn’t about trust, but rather about ensuring that your practice’s resources are being properly deployed. Plug, our proprietary staff management platform, gives you this visibility on your staff’s schedule, even when you’re not physically with them. Best bit? Plug comes free of charge for all clients that utilise staff provided by The Legal TechCompany through its sister company, The BPO Company.

‍

4. Outlook Isn’t a Task Management Platform

Seamless integration of offshore staff into your onshore operations requires effective task management. Relying on email for task management can lead to miscommunication, inefficiency, and poor outcomes. Guess what? Plug offers a comprehensive solution for managing tasks as well.

‍

5. Knowledge Is (Your Firm’s) Wealth

When was the last time your Knowledge Database was reviewed? Quality control and repeatability hinge on well-documented processes. We alleviate this burden from law firms by having Senior Business Analysts document processes and draft manuals in consultation with you. These manuals remain your property and are stored securely in Plug.

‍

6. Hire the Right Staff

Finding the best talent is a challenge for law firms, no matter the location. We prioritise identifying the brightest minds to set you up for success. Our rigorous hiring process ensures that your firm has a skilled and reliable team ready to meet your specific needs.

‍

7. Integrate Staff into Your Onshore Operations

Making offshore staff feel part of the team is essential. Personal interactions, such as travelling to meet your offshore team, can foster a sense of inclusion. We have some great restaurant recommendations for restaurants in Manila.

‍

8. Communicate Regularly and Effectively

True success comes when it feels like your geographically separate team members are in the office with you. Regular and effective communication is the backbone of successful offshore staffing for law firms.Keeping open lines of communication ensures that everyone is invested in your firm’s success.

‍

9. Choose the Right Provider

The Legal Tech Company is dedicated to resolving the age-old pain points faced by law firms. As a lawyer-owned and operated company, we understand the intricacies of how law firms work. Choose a provider who has been at the coalface and deeply understands your needs.

‍

10. Delay is Deadly

There's not a better time to take steps to establish an offshore presence for your law firm. Let's get the ball rolling. Book in a 15 Minute Discovery Call with Legal Tech Company today.

‍